Utilities & field services
110 hours of manual work removed every month
A regional water services operator
All case studiesResults
Measured against the case agreed at the start.
110+
hours removed per month
12 days
faster invoicing
94%
crew adoption in the first month
Models used
Built on the current generation, chosen on evidence.
Every model is benchmarked against the client's own historical work before it is trusted with any of it, and it runs on their data inside their controls.
The automation
How the flow actually runs.
Each block is a step in the live automation, from the event that starts it to the record it writes at the end.
- Field app
TriggerCrew closes a job
Job capture app submits photos, readings and notes, offline or on.
- Claude Fable 5.1
ActionRead the job record
Fable 5.1 extracts readings, materials and time from notes and photographs.
- Rules
DecisionComplete and within tolerance?
Missing readings or odd figures route back to the crew before anything moves.
- GPT-5.2
ActionBuild the compliance pack
The regulatory pack is assembled from the same source record, not retyped.
- Human
HumanSupervisor approves
One screen, one approval, with the reasoning shown beside each figure.
- Finance system
OutputInvoice and record issued
Invoice raised, pack filed, audit trail written automatically.
Every step is visible and editable by your own team - nothing in the chain is a black box.
The challenge
What the operation looked like before.
Crews recorded jobs on paper, the office rekeyed them into scheduling, and finance rekeyed them again for invoicing. Compliance packs were assembled from the same information a fourth time. Errors were common and invoices lagged the work by weeks.
What we did
The work, in order.
- Two weeks shadowing crews and office staff to time the real steps.
- Digital job capture designed for gloves, weather and poor signal.
- One record flowing from job to schedule to invoice without rekeying.
- Compliance packs generated from the same source records.
“The paperwork used to decide how many jobs we could take. It does not any more.”
Book a working session.
Ninety minutes on your operation with people who have done this work before. You leave with the first three things worth fixing, whether or not you hire us.