Workflow Automation · Claude Fable 5.1
Claude Fable 5.1 removed 1,900 documents a month from the back office
A property management group
All case studiesResults
Measured against the case agreed at the start.
1,900
documents handled per month
98.1%
straight-through processing
-83%
reconciliation exceptions
Models used
Built on the current generation, chosen on evidence.
Every model is benchmarked against the client's own historical work before it is trusted with any of it, and it runs on their data inside their controls.
The automation
How the flow actually runs.
Each block is a step in the live automation, from the event that starts it to the record it writes at the end.
- Inbox / scan
TriggerDocument arrives
Invoice, lease or contractor report, in any of nine formats.
- Claude Fable 5.1
ActionRead and structure it
Fable 5.1 extracts fields with a confidence score on each one.
- Ledger
ActionMatch to the record
Three-way match against purchase order, property and approved work.
- Rules
DecisionConfidence above threshold?
Anything uncertain or unmatched routes to a person instead of posting.
- Human
HumanException review
Roughly two documents in a hundred reach a human, with the source page beside them.
- Finance system
OutputPosted and filed
Ledger entry written, document filed, audit trail complete.
Every step is visible and editable by your own team - nothing in the chain is a black box.
The challenge
What the operation looked like before.
Four back-office staff processed roughly two thousand documents a month across nine formats. Errors surfaced weeks later at reconciliation, and no one could say with confidence what had been approved by whom.
What we did
The work, in order.
- Tested Fable 5.1 against the incumbent process on a month of real documents before switching anything on.
- Built extraction, matching and approval as one end-to-end flow with every step visible.
- Set explicit confidence thresholds so uncertain documents route to a human rather than guessing.
- Wrote a full audit record of every extraction, match and approval.
“The team went from typing documents to checking the handful that genuinely need judgement.”
Book a working session.
Ninety minutes on your operation with people who have done this work before. You leave with the first three things worth fixing, whether or not you hire us.